West Corporation

West Corporation

Type	Public
Traded as	NASDAQ: WSTC
Industry	Unified Communications Interactive Services Specialized Agent Services Telecom Services Safety Services
Headquarters	Omaha, Nebraska, USA
Key people	Tom Barker - Chief Executive Officer Nancee Berger - President and Chief Operating Officer Jan Madsen - Chief Financial Officer and Treasurer David Treinen - Executive Vice President, Corporate Development and Planning Rod Kempkes - Chief Administrative Officer David Mussman - Executive Vice President, General Counsel [1]
Revenue	$2.6 billion USD (2012[2]
Number of employees	26,430 (2013) [3]
Website	west.com

West Corporation is a publicly traded telecommunications services provider based in Omaha, Nebraska.^[4]

Affiliates

West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations.^[5][6] Intrado supports emergency call operations, Intercall is the world’s largest conferencing service provider, and Televox offers healthcare products and communications support in commercial markets.^[7][8] West also holds an office at the Wisconsin Trade Center in Middleton, Wisconsin.

History

Gary and Mary West co-founded WATS Marketing of America in 1978.^[9] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.^[9] Gary West joined West Teleservices one year later as chairman.^[9]

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.^[9] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.^[9]

In November 1996, West went public with 2,000 employees.^[9]

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.^[9] The following year, West acquired conferencing company InterCall and ConferenceCall.com.^[9][10]

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.^[9] Gary and Mary West continued to maintain 25 percent of the company.^[9]

In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.^[11]

Name history

West Teleservices changed its name to West Corporation on Jan. 1, 2001.^[12] The company name had been West TeleServices Corporation from November 1996 through 2000.^[9][12]

Acquisitions

Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.^[9]

West has acquired:

• Tel Mark Sales —2002^[9]
• Dakotah Direct —2002^[9]
• Attention LLC —2002^[9]
• InterCall —2003^[9]
• ConferenceCall.com — October 2003 ^[10]
• Worldwide Asset Management — September 2004^[13]
• ECI Conference Call Services — November 2004^[4]
• Sprint Conferencing — May 2005^[14]
• Intrado — April 2006^[15]
• Raindance Communications — April 2006^[16]
• CenterPost Communications — February 2007^[17]
• TeleVox Software — March 2007^[18]
• Omnium Worldwide — April 2007^[19]
• HBF Communications — April 2008^[20]
• Genesys Conferencing — May 2008^[21]
• Stream 57 - January 2010^[22]
• Holly Connects — May 2010^[23]
• Specialty Pharmacy Network – February 2011^[24]
• HyperCube – November 2011^[25]
• SchoolMessenger - April 2014^[26]

Awards

• April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer^[27]

References

External links

• West Corporation
• West Interactive
• West Notifications Group
• Televox
• West IP Communications